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Team Assignment: Strategic Quality Management and Customer Satisfaction
Paper
·Write
a 1,400- to 2,100-word paper in which you discuss the strategic position,
quality management approach, and customer satisfaction measurements within a
company. Complete the following:
o
Choose
a company that a team member is familiar with.
o
Conduct
a SWOT analysis for the company.
o
Develop
a vision and mission statement for this company along with guiding principles
that incorporate quality principles.
o
Create
the organization's strategic plan and strategic objectives that explains and
defines quality as the organization’s core principles.
o
Include,
in the strategic objectives, the tools used by the company to measure customer
satisfaction. Discuss how these measurements could be used to enhance quality
planning.
Format
your paper consistent with APA guidelines
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